Delivery and Returns Information

At Sticky13 Ltd, we aim to provide a smooth and hassle-free shopping experience. Below, you’ll find key information about our delivery and returns policy to ensure complete transparency and customer satisfaction.

Contact Information
Our official business name is Sticky13 Ltd, and you can contact us at:
Sticky13 Ltd
Unit 119978, PO Box 15113,
Birmingham, B2 2NJ, UK
For any inquiries, please email us at admin@sticky13.co.uk.

Delivery Details

• Orders are dispatched within 1-2 business days using the Royal Mail Tracked 48 service, ensuring reliable and timely delivery.

• We are excited to offer FREE UK delivery on all orders through to Christmas 2024!

• Delivery costs and timescales for international orders vary based on the shipping option chosen at checkout. Full details are provided at the time of purchase.

Returns Policy
We understand that sometimes you may need to return an item. Here’s how we handle returns:

• Customers have the right to cancel or amend their order before dispatch. If the order has already been dispatched, you can still return the item in line with our returns policy.

• If an order is delayed, lost, or misrouted, we will take full responsibility for any additional costs incurred.

• Return costs are the responsibility of the customer unless the product is faulty. In the event of a fault, we will cover all return costs and offer a replacement or full refund.

For full details, please contact us directly.

Your Satisfaction, Our Priority
We strive to ensure your experience with Sticky13 is exceptional. If you have any questions or concerns, don’t hesitate to reach out!

Tax included. Postage calculated at checkout